The airline industry is constantly looking for ways to improve the customer experience. One area where AI is making a big impact is in the way seats are allotted during web check-in.
Traditionally, airlines would assign seats based on a first-come, first-served basis. However, this system often led to passengers being separated from their travel companions or being stuck in middle seats.
AI is now being used to assign seats in a more strategic way. Airlines can use AI to take into account factors such as passenger preferences, travel history, and even social media activity to assign seats that are more likely to make passengers happy.
For example, an airline might use AI to assign seats that are close together for families or groups of friends. They might also use AI to assign seats that are in the same cabin for passengers who have flown together before.
In addition to improving the customer experience, AI can also help airlines to improve their operational efficiency. By using AI to assign seats, airlines can reduce the number of passengers who are unhappy with their seat assignments. This can lead to fewer complaints and a more positive customer experience overall.
Here are some of the ways that AI is being used by airlines to allot seats during web check-in:
- Predicting passenger preferences: AI can be used to predict passenger preferences based on factors such as past travel history, social media activity, and even the time of day that the passenger is checking in. This information can then be used to assign seats that are more likely to meet the passenger’s needs.
- Optimizing seat assignments: AI can be used to optimize seat assignments to maximize passenger satisfaction. This can be done by taking into account factors such as passenger preferences, travel history, and even the number of people who are traveling together.
- Resolving conflicts: AI can be used to resolve conflicts between passengers who have different seat preferences. This can be done by finding a compromise that meets the needs of both passengers.
AI is still a relatively new technology, but it is already having a major impact on the way airlines allot seats during web check-in. As AI continues to develop, we can expect to see even more innovative ways for airlines to use AI to improve the customer experience.
Here are some of the benefits of using AI to allot seats during web check-in:
- Improved customer satisfaction: AI can help airlines to improve customer satisfaction by assigning seats that are more likely to meet passenger preferences.
- Increased operational efficiency: AI can help airlines to increase operational efficiency by reducing the number of passengers who are unhappy with their seat assignments.
- Reduced costs: AI can help airlines to reduce costs by automating the seat assignment process.
